At GraneVale, we work hard to ensure your order reaches you quickly and safely.
Our goal is to provide a seamless and transparent delivery experience for every customer.
Processing Time
- All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Once your order is shipped, you’ll receive an email confirmation with a tracking number.
Shipping Time
- Standard delivery within the USA usually takes 3–7 business days after dispatch.
- Delivery times may vary depending on your location and courier delays.
Shipping Charges
- Shipping costs are calculated at checkout and displayed before you complete your order.
- We occasionally offer free shipping promotions on selected products.
Order Tracking
Once your order has been shipped, you can track it through the link provided in your shipping confirmation email.
Lost or Damaged Packages
If your order arrives damaged or goes missing, please contact us immediately at support@granevale.com.
We’ll investigate and work with the carrier to resolve the issue as soon as possible.