Return & Refund Policy

We want you to be 100% satisfied with your purchase from GraneVale.
If you’re not completely happy, we’re here to help.

Returns

You may return your item within 7 days of delivery.
Returned products must be unused, undamaged, and in original packaging.
Customers are responsible for return shipping unless the item was damaged or defective upon arrival.

Refunds

Once we receive and inspect your return, we’ll send an email confirmation.
Approved refunds will be issued to your original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to our error.

How to Start a Return

Please email us at support@granevale.com with your order number and the reason for return.
Our support team will guide you through the process.