Welcome to GraneVale’s Help Center.
Here are some common questions and answers to help you with your shopping experience.
Ordering & Payment
Q: How can I place an order?
A: Choose your product, click Add to Cart, and proceed to checkout. You can pay securely using credit or debit cards.
Q: Do I need an account to shop?
A: No, you can check out as a guest. Creating an account simply helps you track your orders faster.
Q: Is my payment information safe?
A: Yes. We use SSL encryption and secure payment gateways to protect your information.
Shipping & Delivery
Q: How long will delivery take?
A: Orders are processed within 1–2 business days and delivered within 3–7 business days across the USA.
Q: Do you provide tracking?
A: Yes, a tracking number will be emailed once your order ships.
Q: What if my package is lost or damaged?
A: Please contact support@granevale.com immediately, and we’ll resolve the issue as soon as possible.
Returns & Refunds
Q: Can I return my product?
A: Yes, returns are accepted within 7 days of delivery if the item is unused and in original packaging.
Q: How do I request a return?
A: Email us at support@granevale.com with your order number and reason for return.
Q: When will I get my refund?
A: Once we receive and inspect your return, refunds are processed within 5–7 business days.
Product & Warranty
Q: Are your products high quality?
A: Yes, all GraneVale products are made with durable, high-quality materials and checked for reliability.
Q: Do you offer warranty?
A: We provide a 30-day warranty against manufacturing defects.
Customer Support
Q: How can I contact you?
A: You can reach us at support@granevale.com or through our Contact Us page. Our team replies within 24–48 hours on business days.